Return & Cancellation Policy
Last Updated: April 2025
At VentureXplorer Inc., customer satisfaction is important to us—but due to the custom nature of our products, we have specific policies in place to ensure transparency and fairness for both parties.
Made-to-Order Production
Each unit is made to order, specifically built to your configuration. For that reason, deposits are non-refundable, and cancellations are not accepted once production begins.
Please be sure to ask any questions and confirm compatibility with your van or trailer before placing an order.
Returns
While we do not offer standard returns like mass-produced products, we understand that sometimes plans change. If you'd like to return your CamperBoxx after delivery, the following conditions apply:
Eligibility
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Returns must be requested within 7 days of delivery.
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The unit must be unused, in original condition, and free of any damage.
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The original certificate of origin must be included with the return.
Fees & Costs
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A 20% restocking fee will be applied to all approved returns.
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Return shipping is the customer’s responsibility, including coordination of freight and full insurance coverage during transit.
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VentureXplorer Inc. is not liable for any damage incurred during return shipping.
Approval Process
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To request a return, please email us at info@venturexplorers.com with your order number, reason for return, and photos of the unit from multiple angles.
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Once approved, we will provide instructions on how to properly ship the product back to our facility.
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Refunds (minus the 20% restocking fee and any applicable deductions for damage or missing components) will be issued once we inspect and approve the returned unit.
Cancellations
Orders can only be canceled before production begins. Once materials are sourced and manufacturing has started, no cancellations or refunds will be permitted beyond the non-refundable deposit.
If VentureXplorer Inc. is unable to fulfill an order for any reason on our end, a full refund will be issued.
Contact Us
For any questions about our return or cancellation policy, feel free to contact us:
📧 Email: info@venturexplorers.com
📞 Phone: 626-978-3034
VentureXplorer Inc